March 16, 2018

Frequently Asked Questions

IQOS HEETS United States USA United Kingdom UK Europe United Arab Emirates UAE

Frequently asked questions

SHIPPING DESTINATIONS

We ship to major countries worldwide.  United States ( USA ) , United Kingdom ( UK ) , Europe , United Arab Emirates ( UAE ) and more. On the checkout page, you can select your location if available.

SHIPPING METHODS

Standard International Registered Shipping

& Express Shipping (EMS) 

SHIPPING DURATION


For USA it is approximately 5 – 12 Days regarding your State and Local Custom Policies.


For UK it is approximately 3 – 6 Days based on your location and Local Custom Policies.


For UAE it is approximately 5 – 12 Days


For Europe it is approximately 3 – 7 Days based on your location and Local Custom Policies.

For the rest of the World it is approximately : 7 -15 Days


​For EMS Express is approximately 2 – 5 days regarding your location.


Custom Fees may apply.

HANDLING TERMS:

We usually ship your items within the same day or the next business day from the time we receive a clear payment, according to the time of your order and your time-zone. 

SHIPMENT TRACKING

 We always provide a tracking number of your shipment by Email.

PAYMENT METHODS

 We accept payments via paypal, Western Union. More payment options coming soon.

TAXES

Depending on your location, taxes may be added to your order.

You can check with your local shipping companies for taxes and regulations.


Customers are responsible with ensuring to comply with laws and regulations of the country of destination. vapeworld.club does not have any responsibility for any additional charges that may apply.


WARRANTY

We can only replace DOA (Dead on arrival) products. Although you will have the package sealed (IQOS Device), it is probable that the device might stop functioning. In this case, we can exchange your device. We cannot exchange broken devices.

RETURNS AND REFUNDS

Due to the nature of our products, we cannot accept returns or provide any refunds for orders

WHOLESALE ORDERS

We can provide wholesale pricing on some of our items. Please get in contact with us for your inquiries.

CUSTOM DUTIES

We are not responsible for orders that are held by customs and therefore not refunded, Please check with local authorities for customs and other duties.

AGE RESTRICTONS

You should be 18 years or more to order from our website.

PLEASE USE OUR NEW WEBSITE VapeNotBurn.com We are migrating for better customer satisfaction. Dismiss

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